Exceeding Customer Expectations

Customised Programs for Venues & Events

VIPeople is the industry leader in the delivery of customer service training programs, specifically tailored for venues and events.

In developing its signature training program – “Service Excellence in Venues and Events,” VIPeople considered the specific functions of front-line customer service staff. To ensure the quality of the program, VIPeople joined forces with TAFE NSW, and focused on exceeding customer expectations and raising the overall standard of service in the industry.

“Service Excellence in Venues and Events”

Topics include:

Note: All VIPeople staff undertake this program as a component of the recruitment process.

“Be the Leader in Venues and Events”

VIPeople has developed a program specifically designed for Supervisory staff –

Topics include:

VIPeople will work closely with your team to ensure these programs are tailored to meet the specific needs of your venue or event. It is imperative that all modules are delivered to provide the best possible outcome

As qualified Workplace Assessors and Trainers (Certificate IV), VIPeople can provide the following services:

  • Needs assessment (staff and customers)
  • Cost/benefit analysis
  • Customised program development
  • Program delivery
  • Staff assessment (on-the-job and/or off-the-job)
  • Certification (through TAFE NSW)
  • Future needs analysis
  • Ongoing program development

Should you wish to discuss the development and delivery of training for your operation, contact us at